1.1 EKDALA.COM is the leading Business to Consumer e-commerce site. It is one of the fastest growing web based shopping destinations. This is a place where you can select varieties of products from recognized brands.
1.2 Our maxim is; ‘PAY PRODUCER’S PRICE’. It is an online retail that enables anyone from anywhere in Bangladesh and from around the world to purchase different items/products through online. We put relentless endeavor to deliver items of your choice at your doorstep with a lowest market price.
1.3 EKDALA.COM offers multiple modes to make payments for your order. These are; Credit Cards, Debit Cards, bKash, DBBL & Brac Bank Account pay, Ekdala-Gift Voucher and Cash-on-Delivery (COD).
1.4 EKDALA.COM would operate this website twenty four (24/7) hours a day. Business Day is considered; all 07 days in a week except public holidays. Any order placed after 5 pm will be considered as order of next business day.
1.5 Yes, shopping at EKDALA.COM is 100% safe. We are an approved site and we maintain a strict customer confidentiality policy. We guarantee total safety over using your credit and debit cards. All credit and debit card payments are processed through secure and trusted payment gateways (SSL). EKDALA.COM and our trusted payment gateway partners use secure encryption technology to protect your card information. We divert a customer’s payment request to online banking system. It’s as safe as when you charge your card to any card payment machine.
1.6 There are no hidden charges when you make a purchase with EKDALA.COM. The prices listed for all items are final and all-inclusive. The prices you see on our product are exactly what you pay for the item.
1.7 We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit or access your personal information.
1.8 We work to protect the security of your information during transmission by using a SSL secured communication channel and is encrypted and protected with digital signatures.
1.9 We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
2.0 It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
2.1 The goods which is having warranty should be contacted to nearest service center of that product directly or EKDALA customer care immediately on discovery of the defects.
2.2 Except certain exceptional products like; electronic & electrical goods, toys, glass made goods etc. you are entitled to return any purchase concluded on EKDALA.COM within 02 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) must be sent back to EKDALA.COM intact & without any injury to the products. Customers are to make necessary coordination with the customer care prior to send back the products. In such cases, customer shall bear the expenditure of both courier services and 20% service charges.
2.3 Shipment time: 48 hrs (Within Dhaka City Corporation Area), 2-5 business days (Outside Dhaka City Corporation Area).
2.4 There are absolutely no hidden charges when you make a purchase with ekdala.com. All products are delivered free of charge within Bangladesh, either door-to-door or door-to-counter, depending on where customer is residing. The prices you see on our product are exactly what you pay for the item including vat and shipment cost.
2.5 For shopping below 2000 TK, customers can choose to pay through credit/debit cards, cash on delivery (COD), bank cheque or account pay or bkash.
2.6 For shopping above 2000 TK, customers are to pay 20% advance through any choice of aforesaid payment methods mentioned in (2.5) except cash on delivery during check out. Rest 80% payment is to be made cash on delivery to the courier man after receiving the items from him.
2.7 Receive special gift for full advance payment.
2.8 YES. As a wholesaler you can buy in bulk quantity from us. For bulk order (quantity 2/3/6/9/12 or more), enjoy lowest possible rate for all kinds of products. For rates, please forward your total requirement to our customer care or mail your order at email@example.com. Someone from our customer care team will get in touch with you personally for assistance on ordering process.
2.9 Information about our customers is an important part of our business, and we assure you that we don’t share those to others.
3.0 We do not provide any personally identifiable customer information to the advertisers or third-party Web sites.
3.1 Yes, to buy any offer, you do need to register onto our site. For registering, you are required to share some of your basic information such as name, contact number, address, valid email address etc.
3.2 EKDALA.COM frequently comes up with exclusive bonus and discount offers exclusively for EKDALA.COM members. Through subscription to our newsletter, you shall get regular updates on our latest offers and discounts on a range of packages.