1.1 EKDALA.COM delivers free of charge within Bangladesh, either door-to-door or door-to-counter, depending on where customer is residing. The cost displayed along with products includes all necessary charges so that customers don’t need to pay extra anywhere.
1.2 During the checkout process, EKDALA.COM will deliver products based on your delivery address and postal code. Our home delivery team or nominated courier services will deliver the product to your home door or on the given location provided by you while doing registration to our site or while confirmation made through hot line. For home delivery related inquiry you may contact at our 24/7 hotline 0088-01703234564.
1.3 If you are purchasing any product from outside of Bangladesh, we will ship your product by DHL/FEDEX on the given location in registration form.
Estimated Delivery Time
1.4 If your shipping address is within Dhaka City Corporation Area, products will be delivered by maximum 48 hrs. If it is outside Dhaka City Corporation Area (Within Bangladesh) then it will take 2-5 business days depending on the distance.
1.5 The business policy of EKDAL.COM gives you the right to cancel your purchase if EKDALA.COM fails to provide products within the agreed delivery period as specified above.
Shortages of Stock
1.6 If the product you have ordered be:
- Temporarily unavailable, then EKDALA.COM shall notify you and inform you anticipated delay in delivery or offer you similar product. If you don’t accept then contact EKDALA.COM Team.
- Permanently unavailable, EKDALA.COM will notify you and offer you similar product. If you don’t agree to accept such offer, then EKDALA.COM will issue a refund in respect of that product to you.
1.7 Present solutions for online payment are as follows:
- Nexus Card, Debit/Credit (Master / Visa Card), Q-Cash, bkash
- Cash on Delivery
- Account pay (Cheque or cash)
Goods and Cash Handling Policies during Delivery
1.8 After you place an order, our customer care personnel will confirm your order by calling you. Your order will then be processed and subsequently an invoice/reference number will be given to you.
1.9 We then send the products to your mailing address that you endorsed during check out by our designated courier services.
2.0 For shopping below 2000 TK, customers can choose to pay through credit/debit cards, cash on delivery, account pay or bkash.
2.1 For shopping above 2000 TK, customers are to pay 20% advance through any choice of aforesaid payment methods except cash on delivery during check out. Rest 80% payment is to be made cash on delivery after receiving the items to the courier personnel.
2.2 Please show your invoice or reference number to the courier man for verification and get receipt/handover voucher.
Requirement at Delivery
2.3 You will have one auto generated invoice received in your E-mail inbox as soon as you completed purchase cycle.
2.4 Produce the invoice to the courier man while delivery of the product and match the invoice attached with the product. If otherwise, then customer must not break the seal of the products.
2.5 Also, check that the items are received at your end intact and packed. Note that all items are packed after necessary QC check by customer care team. If you find seal is broken then call our customer care immediately.
Terms and Conditions
- Shipment time: Maximum 48 hrs (Within Dhaka City Corporation Area), 2 – 5 business days (Outside Dhaka City Corporation Area).
- Any order placed after 5 pm will be considered as order of next business day.
- All products are delivered free of charge within Bangladesh, either door-to- door or door-to-counter, depending on where customer is residing.
- For shopping below 5000 TK. No advance payment. Customers can pay through credit/debit cards, cash on delivery, account pay or bkash. For shopping above 5000 BDT, conditions applied.
- Delivery of the product may be delayed due to natural disaster or in case of political unrest. However, customer would be intimated for such delay and our customer care shall provide continuous update on the latest status.
- In case of delivery of products outside Dhaka City Corporation, customers would collect some of the selected products from the nearby courier service office as prescribed by our customer care.
- Receive special gift for full advance payment.
- For bulk order (quantity 2/3/6/9/12 or more), enjoy lowest possible rate for all kinds of products. Forward your total requirement to our customer care (0088-01703234564) for rates.
- You can pay by using bkash, nexus cards, debit/credit cards (Visa/Master Card), Cash on delivery and through bank account.